Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To see if you are eligible please contact us via Email: support@popsalie.com or Phone +1 (855) 702-2012

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please e-mail us at support@popsalie.com and let us know your order number.
We will then provide you with instructions and a return address to ship your set back.

Warranty and Returns

At Popsalie, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items before shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!

Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

If you need to return the goods, please contact the official website customer service to obtain the return address. If you send it back by yourself without contact and confirmation with our customer service, we will not compensate you. The customer service mailbox is: support@popsalie.com

How to Reach Us?

Contact us at support@popsalie.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.

Our Solutions:

1. Popsalie Responsibility:

If Popsalie is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Popsalie is responsible for shipping the wrong item/ size.

2.Customer’s responsibility

Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 14 days of receiving the product for a partial refund of the product cost.

Satisfaction Guarantee *

Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 14 days of receiving the product to request a return. All return shipping fees are at customers’ own expense.

Additional notes about Warranty

All returns must first be approved by our customer service team.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags, and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Regarding the refund, if you use paypal to pay, you will receive refund immediately.

If you use credit card, such as: Master card and Visa card,  the refund time depends on your credit card company, in normal it needs 1-7 working days, we suggest you call bank to check.

If any question, please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 12-24 hours.