Faqs

  • CAN I TRACK MY ORDER?
    You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.
  • HOW LONG DO I HAVE TO WAIT FOR MY GOODS AFTER I HAVE ORDERED THEM?

    Your order will be delivered within 7 – 14 business days. Your order will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

  • WHAT SHIPPING METHODS DO YOU OFFER?

    US customers: we ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date.

    Canadian customers: we ship through Canada Post.

    UK customers: we ship through UPS.

    Australian customers: we ship through the Australia Post.

    For all other countries: we ship through UPS.

  • HOW DO I MAKE AN EXCHANGE OR RETURN?

    UStandard Delivery:

    1. Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.

    2. Once customer service notifies you that you’re all set to mail your return, make sure to provide us with your Delivery Confirmation Number.

    3. You’ll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we’ll ship your new product!

    If you prefer, you can also contacting us via Live Chat or emailing us at support@popsalie.com.

  • 20 DAYS DELIVERY:

    1. Obtain a Return Notice Email by contacting our Customer Service.

    2. Send your goods back to us and provide our Customer Service with the delivery confirmation number.

    3. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept Visa, MasterCard and PayPal payments.

  • HOW ARE YOUR PAYMENTS SECURED?

    We use Norton’s secured e-commerce service platform to guarantee safe payment processing. All transactions are processed and protected through Paypal as well.